Mobility for Jira Service Management is an app for your clients to access your Jira Service Management Customer Portal. Your clients are able to collaborate easily with your Service Management agents via this app. You need to have the Mobility for Jira add-on from the Atlassian Marketplace installed on your Jira Cloud/Datacenter/Server instance. The app includes the following functionality:
- Create requests
- Add comments and attachments
- Transition requests
- Add participants to requests
- etc